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Frequently Asked Questions

On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please email our customer services team at [email protected] who will be happy to help you.

Do I need an account to place an order?

You don't need to open an account with Peter Christian to purchase our products. You can simply checkout as a guest when you make your purchase. However, if you register with us, you will be able to save your billing and delivery addresses and other details for faster shopping in the future, as well as view your online order history.

When are payments taken for pre-orders?

If you like something on our website that is not yet in stock, you may pre-order the item for when we receive it at our warehouse. The order can be placed as usual using the payment method of your choice; pre-orders made using a credit/debit card will not be charged until the item is in stock and your order is processed. Please note that if you choose to use PayPal or Amazon, the total amount of the order will be charged at the time of placing your order.

Pre-order items may be canceled at any time prior to dispatch should you change your mind. Please contact our Customer Care Team to request this, any money debited will be refunded.

We endeavor to ensure that pre-order items are available by the date shown. If there are delays outside of our control, our Customer Care Team will contact you.

Why does nothing happen when I click 'Place Order Now'?

This is usually because an item of information that we need from you is missing on the 'Secure Checkout' page. Often the shipping method has not been selected, or part of the billing address is incomplete (e.g. telephone, state, zip code). If an item of information is missing, a thin red outline will highlight the relevant section when you click on the 'Place Order Now' button. Please ensure that you have filled in all the required information.

Why didn't I get a $10 discount on my first order?

You should've received an email with a discount code after signing up to our mailing list. Please check your inbox and junk mail folders. You must enter your discount code on the 'Shopping Cart' page and spend a minimum of $80. If you have already submitted your order, don't worry. Just email the details of your order to our customer services team at [email protected] who will be happy to help you.

How do I reset my password?

If you have forgotten your password, you can click here to request to change it or follow the 'Forgotten Password' instructions on the 'Log In' page (click on 'My Account' at the top of the website, then 'Log In').

What methods of payment does Peter Christian accept?

We accept MasterCard and Visa, these payments are secured by Sage Pay. You can also choose to pay with PayPal. You will be taken to the relevant secure website to finalise your payment during the online checkout process. Once the transaction is complete, you will be returned to Peter Christian's website.

How much will I have to pay in import tax and duties?

By default, product prices are displayed as US dollars. You will not be charged import tax or duties unless the total value of your order exceeds $800.

Can I add items to an existing order?

We regret that it is not possible to combine orders or add items to an existing order. A new order must be placed for additional items.

Where is my order?

We aim to dispatch all orders within 24 hours (Monday–Friday), except for items that are on backorder or where tailoring has been requested. Estimated delivery times are for guidance only and commence from the date of dispatch. After your order has been dispatched, you will receive email confirmation of your shipping details and a tracking number. If placing your order over the telephone, please request email confirmation at that time to benefit from this service.

When you have received your tracking number you can track your parcel on the FedEx website at FedEx tracking.

If you have any concerns regarding your order, please contact our customer services team on (631) 621-5255 (Monday–Friday 9am to 5pm) or email our help desk at [email protected].

How do I return or exchange an item?

If you wish to return an item for any reason, we can exchange it or issue a refund (subject to the goods being in as-new condition and returned within 90 days). Unless faulty, all goods returned for refund are charged a flat fee of $7. This will be deducted from your refund. Exchanges are free of charge. All returns to Peter Christian are managed by our business partner, ZigZag Global. To initiate a return or exchange, please click on this link: https://peterchristianoutfitters.returns.international/lite?lang=en-US.

Click here to view more information.

Can I track a parcel that I’ve returned to Peter Christian?

Yes! When handing over your return at the US Postal Service office, you will receive a tracking code. Then visit US Postal Service's website to track your item. Enter in your code number to display the location of your returned parcel.

Where is my shopping cart shown on the website?

Your cart can be found on every page of the Peter Christian website on the right-hand side of the navigation bar, and also at the top of the website under 'My Account'.

Where do I enter my promotional / gift code?

The 'Promotion & Gift Codes' box is located under your shopping cart summary. Insert your promotional or gift card code in the box and click 'Apply Code'.

What is a French Bearer?

A French Bearer is a button concealed behind the fly which helps to hold the front of pants flat. This takes the strain off the fly which keeps your pants looking smarter.

What is the rise of your pants?

The pants rise is the distance between the middle of the crotch seam to the top of the waistband. Most of our pants are generous in the rise measurement, our jeans are slightly shorter. If you would like an exact measurement, please let us know which style and size you like, and we can measure it for you.