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Returns and Exchanges

At Peter Christian, we want you to be completely happy with your purchase. If you wish to return an item for any reason, this page explains how you should do so.

Our Returns Policy

We cannot offer refunds or exchanges on:

  • Items that have been visibly worn or used
  • Underwear or swimwear
  • Items that have been altered, including items we altered specifically for you

Please check the date you originally placed your order with us for the item(s) that you wish to return.

Orders placed before 3/9/2021

All returns to Peter Christian for orders that were placed before 3/9/2021 are managed by our international business partner, ZigZag.

To initiate a return or exchange, please click on this link: https://peterchristianoutfitters.returns.international. This will open the ZigZag secure portal in a new window. You will need to log in.

After answering a few basic details on their portal, you will be able to download and print a prepaid smart label. Then, within 7 days, secure the label to the outside of your return package and drop the package at any US Postal Service office. No postage is required. You will receive a receipt from the US Postal Service office. This will show a tracking number which you can use to track your return.

Orders placed since 3/9/2021

All returns to Peter Christian for orders that were placed since 3/9/2021 are managed by our international business partner, ReBOUND.

To initiate a return or exchange, please click on this link: https://peterchristian.intelligentreturns.net/main/landing. This will open the ReBOUND secure portal in a new window. You will need to log in.

After answering a few basic details on their portal, you will be able to download and print a prepaid smart label. Then, within 7 days, secure the label to the outside of your return package and drop the package at any US Postal Service office. No postage is required. You will receive a receipt from the US Postal Service office. This will show a tracking number which you can use to track your return.

Exchanges

Important: For all exchanges, email us in the first instance at helpdesk@peterchristianoutfitters.com. Please quote your original order number and tell us about the product you would like to return and the color/size of the product that you would prefer. We will then contact you to confirm your request for an exchange.

All exchanges are free of charge and we will try to have the exchange with you as quickly as possible, usually 7–10 days depending on stock. If the item is out of stock, it will be sent out to you as soon as we receive more stock. If an item requires alteration, it may take slightly longer.

Refunds

If you return an item for a refund, it can take 10–14 working days from the day we receive the item to process your refund. When returning your item, the way you originally paid for the purchase will determine how you will be refunded.

Credit/Debit card

If you paid by credit or debit card, we will refund the same card originally used to place and pay for the order.

PayPal

If you paid for your order with PayPal we will refund into your PayPal account.

All returns for goods that are not faulty are charged a flat fee of $10.

  • To return goods ordered since 3/9/2021, you will be charged $10 on the ReBOUND returns portal.
  • To return goods ordered before 3/9/2021, $10 will be deducted from your refund. Please allow 10–14 working days for your refund to process.

In the unlikely event that something is faulty, please email our customer care team at: helpdesk@peterchristianoutfitters.com

Any Questions?

If you have any questions, please email our customer care team at: helpdesk@peterchristianoutfitters.com

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