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Frequently Asked Questions

On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please email our customer services team at helpdesk@peterchristianoutfitters.com who will be happy to help you.

Do I need an account to place an order? 

You don't need to open an account to purchase our products. You can simply checkout as a guest when you make your purchase. However, if you open an account, you will be able to save your billing and delivery addresses and other details for faster shopping in the future, as well as view your online order history.

When are payments taken for pre-orders? 

If you like something on our website that is not yet in stock, you may pre-order the item for when we receive it at our warehouse. The order can be placed as usual using the payment method of your choice; pre-orders made using a credit/debit card will not be charged until the item is in stock and your order is processed. However, if you choose to use PayPal, the total amount of the order will be charged at the time of placing your order.

Pre-order items may be canceled at any time prior to dispatch should you change your mind. Please contact our Customer Care Team to request this, any money debited will be refunded.

We endeavor to ensure that pre-order items are available by the date shown. If there are delays for any reason, our Customer Care Team will contact you.

Where is the $10 discount on my first order? 

You should receive an email with a promotion code after signing up to our mailing list. Please check your inbox and junk mail folders. You must enter your promotion code on Your Bag page and spend a minimum of $80. If you have already submitted your order, don't worry. Just email the details of your order to our customer services team at helpdesk@peterchristianoutfitters.com who will be happy to help you.

How do I reset my password? 

If you have forgotten your password, you can click here to reset it or follow the 'Forgot your password?' link on the Sign In page.

What methods of payment does Peter Christian accept? 

We accept American Express, MasterCard and Visa; these payments are secured by Braintree. Alternatively you can pay with PayPal. Your payment will be taken via a secure portal when you finalise your order during the checkout process.

How much will I have to pay in import tax and duties? 

Our prices are displayed in US dollars. You will not be charged import tax or duties unless the total value of your order exceeds $800.

Can I add items to an existing order? 

We regret that it is not possible to combine orders or add items to an existing order. A new order must be placed for additional items.

Where is my order? 

We aim to dispatch all orders within 24 hours (Monday–Friday), except for items that are on backorder or where tailoring has been requested. Estimated delivery times are for guidance only and commence from the date of dispatch. After your order has been dispatched, you will receive email confirmation of your shipping details and a tracking number. If placing your order over the telephone, please request email confirmation at that time to benefit from this service.

When you have received your tracking number you can track your parcel on the FedEx website.

If you have any concerns regarding your order, please contact our customer services team on (631) 621-5255 (Monday–Friday 4am-3pm EST) or email our help desk at helpdesk@peterchristianoutfitters.com.

Can I track a parcel that I’ve returned to Peter Christian? 

Yes! When handing over your return at the US Postal Service office, you will receive a tracking code. Then visit US Postal Service's website to track your item. Enter in your code number to display the location of your returned parcel.

Where is 'My Bag' shown on the website? 

Your Bag can be found at the top of most pages of the Peter Christian website. The shopping bag icon is to the right of the search bar.

Where do I enter my promotion code? 

A promotion code box is located on Your Bag page. Enter your promotion code in the box and click 'Apply'.

What is a French bearer? 

A French bearer is a hidden button behind the fly which helps to hold the front of your pants flat. This takes the strain off the fly which keeps your pants looking smarter.

What is the rise of your pants? 

The rise is the distance between the middle of the crotch seam to the top of the waistband. Most of our pants are generous in the rise measurement, our jeans are slightly shorter. If you would like an exact measurement, please let us know which style and size you like, and we can measure it for you.

I am having difficulty accessing or navigating your website? 

Our website is supported by the latest web browsers. If you are having difficulty navigating the website or certain functions are not working, please check that your web browser is up to date. You can learn about the latest versions of popular browsers here: browsehappy.com. Otherwise, please use another device.

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