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Frequently Asked Questions

On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please email our customer services team at helpdesk@peterchristianoutfitters.com who will be happy to help you.

Do I need an account to place an order?

You don't need to open an account with Peter Christian to purchase our products. Simply checkout as a guest when you make your purchase. However, if you register with us, you will be able to save your billing and delivery addresses and other details for faster shopping in the future, as well as view your online order history.

How do I reset my password?

If you have forgotten your password, you can click here to request to change it or follow the 'Forgotten Password' instructions on the 'Log In' page.

What methods of payment does Peter Christian accept?

We accept MasterCard and Visa, these payments are secured by Sage Pay. You can also choose to pay with PayPal. You will be taken to the relevant secure website to finalise your payment during the online checkout process. Once the transaction is complete, you will be returned to Peter Christian's website.

How much will I have to pay in tax and duties?

By default, product prices are displayed as US dollars. You will not be charged tax or duties unless the total value of your order exceeds $800.

Can I add items to an existing order?

We regret that it is not possible to combine orders or add items to an existing order. A new order must be placed for additional items.

Where is my order?

We aim to dispatch all orders within 24 hours (Monday–Friday), except for items that are on backorder or where tailoring has been requested. Estimated delivery times are for guidance only and commence from the date of dispatch. After your order has been dispatched, you will receive email confirmation of your shipping details and a tracking number. If placing your order over the telephone, please request email confirmation at that time to benefit from this service.

When you have received your tracking number you can track your delivery on the DHL website at DHL tracking.

If you have any concerns regarding your order, please contact our customer services team on 001-631-621-5255 (Monday–Friday 9am to 5pm) or email our help desk at helpdesk@peterchristianoutfitters.com.

How do I return or exchange an item?

If you wish to return an item for any reason, we will exchange it, or issue a refund (subject to the goods being in as-new condition and returned within 28 days). Unless faulty, all goods returned for refund are charged a flat fee of $7. This will be deducted from your refund. Click here to view more information.

Can I track a parcel that I’ve returned to Peter Christian?

Yes! When handing over your return at the US Postal Service office, you will receive a tracking code. Then visit US Postal Service's website to track your item. Enter in your code number to display the location of your returned parcel.

Where is my shopping basket shown on the website?

Your basket can be found on every page of the Peter Christian website on the right-hand side of the navigation bar, and also in the top-right drop-down menu under 'My Account'.

Where do I enter my promotional / gift code?

The 'Promotion & Gift Codes' box is located under your shopping basket summary. Insert your promotional or gift card code in the box and click 'Apply Code'.

What is a French Bearer?

The French Bearer is a special button behind the fly of trousers which helps hold the front of the trousers flat, taking the strain off the fly and making your trousers look smarter.